Responsible Gambling Policy
At WildWinz we take responsible gambling seriously. We want every player to enjoy controlled, safe play and to know the tools available to manage their activity. This page explains the protection principles we follow, the controls you can use, signs of problematic behaviour and where to get further help.
Player protection principles
We prioritise player safety and fair access to account controls. Our approach is prevention-first: we provide clear information, easy-to-use limits and prompt support so players can manage time and spend. We also monitor accounts for patterns that may indicate risk and will contact players if we identify concerning activity.
Activity-control tools
You can use several tools to tailor your play. These controls are available from your account settings or by contacting our support team via live chat or email. If you need help setting limits, our team can assist.
Deposit limits
Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be increased or decreased, but increases may require a waiting period or verification to prevent impulsive changes.
Loss limits
Loss limits let you cap net losses over a chosen period. Applying a loss limit helps keep gameplay within a budget and gives you clearer control over your spending.
Time limits and session reminders
Use time-outs or session reminders to limit how long you play in a single session. Short breaks can reduce risk and encourage more considered play. If you prefer a longer pause, a temporary account suspension is also available.
Self-exclusion
If you need to stop playing for an extended period, self-exclusion is an option. Self-exclusion can be arranged through your account settings or by contacting support. During self-exclusion access to gaming features will be blocked for the selected period.
Recognising signs of problematic behaviour
Early recognition helps. Consider seeking support if you or someone you know shows repeated signs such as:
- Difficulty sticking to limits or chasing losses
- Spending more time or money than intended
- Neglecting work, family or personal responsibilities
- Borrowing money to play or hiding gambling activity
Practical tips for staying in control
Keep gameplay healthy by setting affordable limits, taking regular breaks, never gambling with essential funds and reviewing activity regularly. Make use of account tools and keep cards or payment methods under personal control to avoid impulse deposits.
Professional help and next steps
If you feel you need professional support, we recommend contacting a qualified counsellor or support service in your area. If you need immediate changes to your account, contact our support team via live chat or email and we will help implement limits, time-outs or self-exclusion as required.