Contact our team
Our support team is available to help with questions, account-related issues, technical concerns or general feedback. Whether you need assistance with deposits, withdrawals, KYC documents or site performance, reach out and we’ll guide you through the process. Use live chat for immediate help, or send a detailed email for account-related enquiries. We aim to respond quickly and keep you informed at every step until your issue is resolved.
| Department | Contact |
|---|---|
| Customer support | Live chat available 24/7 for immediate help, or email [email protected] for account issues and technical concerns. |
| General enquiries | Email: [email protected]; expect a reply within 24 hours on business days. |
| Affiliate enquiries | Affiliate team: [email protected]; typical response time 48 hours. |
| Phone | +1 312 487 2593 (calls Mon-Fri, 09:00-18:00) |
| Working hours | Live chat 24/7; email support Mon-Fri, 09:00-18:00 |
Email assistance
Email is the preferred way to reach us for detailed requests, account issues, or any situation that requires explanations or documents. Please include a clear subject line, your full name, account ID and any relevant attachments so we can act quickly. Use [email protected] and ensure your contact details are up to date to avoid processing delays.
Contact Form
Response Time
Support is available 24/7 via live chat and email. Most inquiries are answered within one business day; simple account or payment questions are often resolved sooner. More complex issues, such as verification checks or security investigations, can take longer depending on their nature and the documents required. We’ll keep you updated throughout the process.
Feedback
We value your feedback. Tell us about suggestions, ideas, or any issues you spot on the site, and our team will review them carefully. Your input helps shape new features, promotions, and usability improvements. Send your thoughts via live chat or email, and we’ll use your feedback to make the site clearer, faster, and more enjoyable for all players.